Questions
Everything else.
If the answer isn't here, email [email protected] — a person replies.
Weekly plans
Prepaid pickup cards — how they work, and what happens when life gets in the way.
How does the weekly plan work?
You prepay for a block of weeks — 4, 8 or 12 — and collect that week's tubs at pickup. One, two or three tubs a week, your call; the 12-week card credits a 13th week free. There's no card on file and nothing to cancel: your name is on the card at the table.
Why do I have to prepay?
We make to order. A prepaid card tells us how many tubs to culture that week, so nothing is made to sit in a cooler.
Do I save money on a longer plan?
The 12-week card is credited with 13 tubs — you pay for 12. The 4 and 8 week cards are the same price per tub as buying one at a time.
What if I can't make it one week?
Nothing happens. The week stays on your card. Uncollected weeks are good for four weeks past the end of your plan.
Can someone else pick it up for me?
Yes. Give them your name — that's the whole card. No app, no code, no printing.
Can I get a plan delivered?
The first tub, yes — add the card to your order and pick delivery at checkout. The rest are collected at Calgary Farmers' Market — 510 77 Ave SE, because one tub a week doesn't carry a delivery on its own.
Can I pause or cancel?
Cancel before you've collected anything and we refund the order. Once tubs have been collected, the remaining weeks stay on your card but aren't refundable.
Can I switch products mid-plan?
One product per card. Finish it, then start another — that keeps the batch numbers honest.
Will the price change during my plan?
No. You pay at purchase, and the per-tub price on your card is locked.
Can I buy a plan as a gift?
Yes. Put the recipient's name in the notes at checkout, or just tell them to give your name at pickup.
Orders & pickup
Cutoffs, delivery, payment and what happens if you miss a Saturday.
When do I need to order by?
Order by Thursday 6 pm for weekend pickup.
Where and when is pickup?
Saturdays, 9 am – 2 pm at Calgary Farmers' Market — 510 77 Ave SE.
Do you deliver?
Yes — Fridays, 12 – 6 pm across Calgary city limits, $8.00, free over $40.00. A weekly card's first tub rides with your delivery; the remaining weeks are pickup.
How do I pay?
Card at checkout (Stripe — we never see the number, and Apple Pay and Google Pay work), or Interac e-Transfer. Dairy sold as basic groceries is zero-rated, so no GST is added.
Can I change or cancel an order?
Email [email protected] with your order number before the cutoff and we'll sort it out. After that the batch is already running.
What if I miss pickup?
We keep orders cold until the end of the pickup window. After that it's perishable food and we can't re-sell it — email us and we'll do what we can, but we can't promise a second window.
Do you ship outside Calgary?
No. Everything is perishable and we'd rather not hand it to a courier.
Do you sell wholesale?
Yes, for cafés and restaurants in Calgary. Write to [email protected] with what you'd use weekly.
The food
What's in it, how long it keeps, and why it behaves the way it does.
What's in it?
Milk, cream, cultures, rennet and salt — the full ingredient list and allergens are printed on every label.
Is it pasteurised?
Yes. Selling unpasteurised milk is illegal in Alberta; everything is pasteurised before it's cultured.
How long does it keep?
Yogurt 6% keeps 21 days, Cream Cheese keeps 14 days, Halloumi keeps 21 days. Keep it refrigerated; halloumi keeps best covered in its brine.
Does it contain allergens?
All of it contains milk. Every label lists the allergens, and nothing else is made in the kitchen that isn't dairy.
Is it organic?
Not certified organic. The ingredient list on the label is the whole story.
How is it made?
In small batches in Calgary. Yogurt is cultured then chilled; cream cheese is drained in cloth overnight; halloumi is pressed, poached and brined for a full day.
Why does halloumi squeak?
Because the curd is never over-cooked and it's brined for 24 hours, so it stays elastic. If it doesn't squeak, it wasn't made that way.
Still stuck? Email [email protected] →
Plan cards are prepaid, pickup only, and valid for four weeks past the end of the plan.